Neon Tours (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.neontours.com) or use our travel services.

 

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

 

1. Information We Collect

 

We collect different types of information to provide and improve our travel services. This includes:

 

1.1. Personal Information

 

When you make a booking, sign up for our newsletters, or contact us, we may collect:

    •    Full name, date of birth, and contact details (email address, phone number, mailing address).

    •    Payment information (credit/debit card details, billing address).

    •    Passport details or government-issued identification (for travel arrangements, where required).

    •    Emergency contact details.

 

1.2. Travel Preferences and Booking Information

 

To customize your experience, we may collect:

    •    Your preferred destinations, activities, and travel preferences.

    •    Special requests such as dietary requirements or accessibility needs.

    •    Flight details, hotel accommodations, and transportation arrangements.

 

1.3. Technical and Usage Data

 

When you visit our website, we may collect:

    •    IP address, browser type, device information, and browsing behavior.

    •    Website interactions, including pages visited, referral sources, and session duration.

    •    Cookies and tracking technologies (see Section 6 for more details).

 

1.4. Communication and Customer Support Data

 

If you contact us via phone, email, live chat, or social media, we may store your communication for customer service purposes.

 

2. How We Use Your Information

 

We use the information we collect to:

    •    Process and manage your bookings and travel arrangements.

    •    Provide personalized recommendations based on your preferences.

    •    Send booking confirmations, itineraries, and important updates.

    •    Improve our website functionality and overall user experience.

    •    Respond to inquiries and offer customer support.

    •    Send marketing communications (if you have opted in).

    •    Comply with legal and regulatory requirements.

 

We never sell or rent your personal information.

 

3. How We Share Your Information

 

To provide seamless travel services, we may share your data with:

 

3.1. Service Providers and Partners

 

We work with third-party providers such as:

    •    Airlines, hotels, and transportation companies.

    •    Payment processing companies.

    •    Travel insurance providers.

 

These partners receive only the information necessary to fulfill your travel arrangements.

 

3.2. Legal Requirements and Security

 

We may disclose personal data:

    •    To comply with legal obligations or respond to lawful requests from authorities.

    •    To protect the security of our customers, employees, and business operations.

 

4. How We Protect Your Information

 

We implement security measures to safeguard your personal data, including:

    •    Encryption & Secure Transactions: Your payment details are encrypted using secure payment gateways.

    •    Access Controls: Only authorized employees have access to sensitive data.

    •    Data Minimization: We store only the information necessary for service fulfillment and legal compliance.

 

However, while we take reasonable precautions, no system is completely secure. We recommend that you take necessary measures to protect your personal information.

 

5. Your Privacy Rights

 

You have the following rights regarding your personal data:

    •    Right to Access: Request a copy of the personal information we hold about you.

    •    Right to Correct: Update inaccurate or incomplete data.

    •    Right to Delete: Request deletion of your personal information, subject to legal requirements.

    •    Right to Object to Marketing: Opt out of promotional emails by clicking the “Unsubscribe” link or contacting us.

 

To exercise any of these rights, please contact us at [info@neontours.com].

 

6. Cookies and Tracking Technologies

 

We use cookies and tracking technologies to enhance your browsing experience. These include:

    •    Essential Cookies: Required for website functionality (e.g., booking system).

    •    Analytics Cookies: Help us understand website usage and improve our services.

    •    Marketing Cookies: Enable personalized advertising based on your interests.

 

You can manage your cookie preferences through your browser settings.

 

7. Data Retention

 

We retain personal data for as long as necessary to:

    •    Fulfill travel services and bookings.

    •    Comply with legal obligations (e.g., tax records, regulatory requirements).

    •    Resolve disputes and enforce agreements.

 

Once the retention period expires, we securely delete or anonymize your data.

 

8. Third-Party Links

 

Our website may contain links to external websites. This Privacy Policy applies only to Neon Tours, and we are not responsible for third-party privacy practices. We encourage you to review their privacy policies before sharing personal data.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.

 

10. Contact Us

 

If you have any questions or concerns regarding this Privacy Policy, please contact us:

 

Address

Esentepe Mh. Kore Şehitleri Sk. 

ISTANBLOOM RESIDENCE 

No:16-1 Suite No: 55 

Istanbul – Turkey

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P: +90 (212) 274 90 00 

 

F: +90 (212) 274 28 40

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info@neontours.com